Remanufactured Jura-Capresso 13185 Impressa F7 Automatic Espresso Machine, Black and Silver Review

After having read many reviews I decided on the Jura F7 refurbished, thinking that it is expensive enough to expect the best. The machine arrived damaged, the first several initial test runs left me with a major flood across the kitchen counters. The customer service (Mo- Fri ET) requested me to contact Capresa to trouble shoot before a return can be scheduled, another hour wasted. At this point I requested a full refund. Now the customer service offered to email a return UPS label, it NEVER arrived, another call and I was informed that they need to contact Capresa who will mail it. After one week, still no return UPS label. Another call to Kitchen Kapers, being put on hold too long and dealing with arrogant, knowledgeable staff I requested to speak with a manager. He assured me UPS pickup will be scheduled and a refund will be made as soon as the package arrives at Capresa. BUT within two hours I received an email from Kitchen Kapers informing me that a replacement machine had been shipped to my address. This is the sloppiest, unreliable, untrustworthy and questionable customer service imaginable. Now I not only wait for the refund but am also forced to tackle another unwanted shipment.
My final verdict: DO NOT SHOP AT KITCHEN KAPERS it is not worth the savings you think you might get. This is the most disappointing shopping experience, not to be wished for anyone else.

Re-manufactured Jura-Capresso 13185 Impressa F7 Automatic Espresso Machine, Black and Silver

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Product Description:
Factory-Reconditioned with all new equipment and a 1-year Limited Warranty. Sophisticated design with professional results! The Impressa F7 Super Automatic Coffee Center grinds, tamps, brews and cleans in under 60 seconds..with a push of a button! Makes perfect espressos, cappuccinos, lattes and cr-me coffee..every time. Jura-Capresso Impressa F7 has a stainless steel ThermoBlock system (no purging): water and coffee never come in contact with aluminum. This super automatic coffee center has a 64 ounce water container with water filtration and a commercial grade, solid-steel conical burr grinder with 6 fineness settings. The cup size selector allows you to choose from 1 ounce to 16 ounce of water and has three coffee strength settings (mild, normal, strong). There is unlimited hot water and steam output that is programmable. Silver metallic with black accents, chrome buttons and stainless steel grid.

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